FAQ

Find answers here about Shipping, delivery and your order.

How much does Shipping within Germany cost?

Shipping costs €6.90. Orders over €120 are shipped free of charge within Germany.

How long does delivery take?

The stated delivery time for Germany is 1–3 business days. You can find delivery times for other countries in our Shipping overview. In some cases, the carrier may experience delays.

Which shipping carrier will deliver my order?

We ship with DHL or UPS. Your wines are carefully packed for transport.

How can I track my shipment?

Once your order leaves our warehouse, you’ll receive a shipping confirmation with a tracking link. You can use it to check the latest status of your shipment.

Do you deliver internationally?

Yes. You can find all available delivery countries, shipping costs and free-shipping thresholds in our Shipping overview.

Where can I find information about withdrawal and returns?

You can find the applicable terms and information under Right of withdrawal and returns.

My question is still unanswered – how can I get in touch with you?

You can find our contact details under Contact Information. If you’re contacting us about an order, please include your order number so we can look into your enquiry.